I’ve been hearing for months that comcast is going to start offering a pvr. First it’s “beginning 4th quarter 2003″. Then it’s “sometime next month” at the beginning of November. Then it’s by the “end of the year”. Then it’s “by the end of 1st quarter 2004″. Well, I check out their site today, and surprise surprise, when I check out what’s available in my area, it lets me order the PVR.
So I thought great, it’s available. I call them up to add it. Because of course you can’t make changes on their website. Heck, their website doesn’t even have channel listings for the packages they offer! It’s something like: “you get everything in this package and that package, plus more, but we won’t tell you what’s in any of them, or what the plus more is exactly”. Just about the only thing you can do on the website is view and pay your bill, and place a new order - they provide the bare minimum required for them to make more money.
What’s their representitives response? It’s not available in Richmond yet, it’s only available in Chesterfield. Oh, I can order it, but I can’t use it because they don’t have the boxes. You see, Chesterfield County has been a Comcast monopoly for years. Henrico County has had, in order, Continental Cablevision, then MediaOne, then AT&T Broadbad, and now Comcast. 3 owners all within the last 3 years. This just goes to show that Chesterfield comes first, and everyone else in the Richmond area just gets to eat their leftovers. They don’t make any distinction between Richmond and Henrico County either apparently.
Apparently their setup allows you to order items that aren’t yet available - you have to cross reference what’s listed with what’s checked off as available on the right hand side of the screen. Comcast’s website is a joke.
I’m very ready to switch back to DirecTV. The only problem? The townhouse my wife and I are renting doesn’t have line of sight. Well, it does, but there’s no place we’re allowed to put the dish (the back porch, the only “private” area, doesn’t have line of sight). If the back porches were big enough I would even go door to door and ask neighbors with line of site if I could sublet part of their porch, but they’re about 4′x4′. I miss DirecTV - making changes online, paying less for more channels, and best of all DirecTivo. If I could switch I would.